The Local Offer Revised Terms & Conditions
Membership Services Offered
The Local Offer agrees to provide a web-platform and promotional space for organisations who join as members of its network of specialist & targeted services
All providers can be located on the site through the unique Provider Search feature and via the Road Map of SEND Provision
The Local Offer was developed in response to the SEND Reforms of September 2014. It launched ahead of the reforms in April 2014 after an extensive period of reserach and development. Whilst the site was set up to provide a service to all providers in England's local authrities, it is now able to extend that reach to services operating throughout the UK, with some site features still in development to reflect that recent change (from 1 April 2018)
Members will be championed via social media as a membership benefit, and by periodic inclusion in the monthly newsletter. Opportunities also arise for specific mention in specialist magazines, at national conferences or in social media articles, some of which may be by collaboration
SEND Providers who engage via Twitter, LinkedIn, Facebook and Instagram have an opportuniy to gain more visibility than those who do not have social media links or connect with The Local Offer
Contact with SEND Providers will be made by monthly e-newsletter, by social media and by direct email. New members will be added to the newsletter’s subscription list to ensure they receive relevant information. Members are free to unsubscribe at any time using the Unsubscribe option
Every effort is made by The Local Offer to ensure that each member receives a fair level of attention through social media according to its subscription level, with priority given in order to Platinum level subscriptions, Gold, Silver, Bronze, Blue and Simple Registration
Members can submit Articles & Case-studies for inclusion on the site, update their Provider Profile page regularly, add live links on their page to their own site and make use of The Local Offer logo, all as fixed Membership Benefits, (dependent on subscription level)
The Local Offer develops its membership benefits and site features anticipating, and in response to, requests from members, considering how best to achieve its Mission Statement at all times
Whilst The Local Offer will guide and support Providers, through the e-newsletter, via email and via LinkedIn articles, to promote their service in the best light, The Local Offer does not bear responsibility for SEND Providers who feel they are not receiving additional business from membership.
Registration & Provider Profile Pages
The Local Offer offers support by email or phone to services registering online, and will provide further support where information provided in the registration process is not sufficient to activate the Provider Profile page. This may be because not all essential information has been completed or because the content is not written clearly or in adequate detail to be helpful to site visitors
New members have a 10-day grace period to complete their registration and finalise their Provider Profile period. This is usually within the invoice payment period of 14 days. This allows time for any slight adjustments to be made to content and to ensure that the registration is complete
The 10-day grace period also allows for a time in which to cancel a registration made at no charge, provided that notice is given by email of the decision to cancel the registration
Subscription fees will apply after 10 days for those who have registered on the site, but may not have completed their registration or have an active Provider Profile page on the site
The renewal date for annual subscription renewals is counted as one year from the date of first registration, not when the Provider Profile page is live on the site. This system operates to ensure the efficient management of The Local Offer for the benefit of all its member services
All new members are required to confirm that their Provider Profile is accurate before their Profile page goes live on the site and, at the discretion of The Local Offer, at intervals throughout the period of membership if any concern is raised that the contact information or other content is no longer valid
All members and encouraged to share their Provider Profile page within their own social media and on their websites, to raise awareness of their work and their connection with The Local Offer. This will also give further gains regarding The Local Offer’s excellent search engine rankings
Membership fees are set and determined by a number of criteria and in consideration of market research and other sources of business support
Payment for membership subscriptions can be made via Instant Transfer, by BACS, by cheque or by Paypal on request. Please bear in mind that cheque payments take 5 banking days to clear in addition to receipt by post, and that Paypal payments incur a charge to this service
At the point of confirmation of The Local Offer Membership and invoice payment, the new Provider Profile page will be live on the site and available for site visitors to access and make direct contact with the provider.
If payment has not been made or received by the due date noted on the invoice, reminders will be sent by email until such time that the invoice is paid in full. The Provider Profile page will not go live on the site until after payment is received
The Local Offer reserves the right to charge administration fees for following up late invoice payments, typically of £50 additional fees to account for the impact of late payment and administrative time. At times, The Local Offer may outsource the collection of late payments to a collection agent where attempts to communicate have failed over a protracted period of time
All new members are required to confirm that their Provider Profile is accurate and up to date at the point of membership and at intervals throughout the period of membership.
If a new SEND Provider decides, after registering their service online, that membership of The Local Offer is not appropriate for them at the current time, they have the right to cancel their online registration within the 10-day grace period from date of registration
The 10-day grace period includes weekends, so a registration made on Sunday 4 March would have a grace period until Wed 14 March to notify The Local Offer, by phone or by email, that they no longer wish to continue with an annual Subscription or Membership
Where no contact is made by an organisation after registering their service on line, an invoice will be raised for the default annual Subscription of Simple Registration currently set @ £100, 10 days after the date of registration, forwarded to the contact named in the registration
Membership Renewal & Cancellation Notice
Members of The Local Offer will be sent a reminder that their membership is nearing an end 4 weeks before the expiry date of membership, based on the anniversary of joining The Local Offer
All services must give a minimum of 3 weeks' notice of cancellation of their subscription. Without such cancellation, an invoice will be raised by default for the same subscription level as previously
Membership can be for either one or two years, with renewal dates from the date or registration.
An option to join for a two-year period is available and gives a significant discount on annual fees
Members are able to try out membership on an ad hoc basis, opting for a shorter membership period. This service is available on request and not through the online registration process and is generally for a 3-month period
A few polite comments
The Local Offer reserves the right to remove SEND Providers should their service attract a number of negative comments, or fail to resolve disputes regarding their services
Please remember that membership of The Local Offer will not transform or rejuvenate services that require attention to customer care, or that are not familiar with the changes brought in by the SEND reforms of September 2014, or fail to respond to the impact of the SEND reforms
Please ensure that contact numbers, website information and social media contacts are up to date and current. Failure to give accurate information may deter visitors from using the site and search features and indirectly, impact on other SEND Providers who support this social enterprise.
This website complies with The Equality Act 2010 and makes use of the Browse-Aloud feature to ensure that every page and all content is fully accessible by visitors with special educational need and/or disability
The presence of SEND Providers on The Local Offer site does not infer that individual services have been checked, inspected or vetted in any way with regards the suitability of their services. However, all must meet the criteria of offering specialist or targeted education, health or social care services working with, or on behalf of, children and young people (0 – 25 years)
It remains the responsibility of those seeking services to ensure that the Provider meets recognized standards of specialist provision, knowledge, care and compliance.
It also remains the responsibility of those specialist providers registering their service with The Local Offer to ensure that the information they provide is correct, up to date and relevant to the needs of this service and its users.
Simple registration gives specialist providers an additional web presence for their service and association with The Local Offer at the low cost of just £100 per year.
The process to join The Local Offer under Simple Registration follows the same online registration process as for Annual Membership Subscriptions. Each service is listed according to their post-code in one local authority district.
It is expected that those organisations who register their service are mindful of expectations for all specialist providers - that the service they offer is consistently available to parents and carers, on behalf of children and young people (0 - 25 years) with special educational needs and/or disability.
All services listed under Simple Registration are entitled to upgrade to one of the five Membership Subscriptions at any time. This is a quick and easy process as the key business information is already registered on the site.
Services on the site under Simple Registration are equally valued as members of this growing network of specilaist & targeted SEND services
The registered office address for The Local Offer is Greville House, 10 Jury Street, Warwick, Warwickshire, CV34 4EW, England.
Content Update: 1 March 2018